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Terms of Service

Last updated: December 10, 2025

Welcome to Sierra. These Terms of Service ("Terms") govern your use of our social media management platform. By accessing or using Sierra, you agree to be bound by these Terms. If you do not agree, please do not use our service.

1. Service Description

Sierra is a social media management platform that allows you to:

  • Connect your Facebook Pages and Instagram Business/Creator accounts
  • Schedule and publish posts to your connected social media accounts
  • View analytics and engagement metrics for your content
  • Manage multiple social media accounts from a single dashboard

2. Account Requirements

2.1

Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use our service.

2.2

Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access to your account.

2.3

Accurate Information

You agree to provide accurate and complete information when creating your account and to keep this information up to date.

3. Facebook & Instagram Account Permissions

3.1

Authorization

You must have proper authorization to connect and manage the Facebook Pages or Instagram Business accounts you link to Sierra. You represent that you are the owner or an authorized administrator of these accounts.

3.2

Permission Grants

By connecting your accounts, you grant us permission to access and use the data necessary to provide our services, including reading account information, publishing posts, and fetching analytics on your behalf.

3.3

Revocation

You may revoke our access at any time by disconnecting your accounts through our dashboard or through Facebook/Instagram's app settings. Upon revocation, we will delete all associated data.

4. Content Responsibility

You are solely responsible for all content you create, schedule, or publish through Sierra. We do not pre-screen, monitor, or endorse user content.

You agree NOT to post content that:

  • Violates any applicable law or regulation
  • Infringes on intellectual property rights of others
  • Contains hate speech, harassment, threats, or promotes violence
  • Is deceptive, fraudulent, or misleading
  • Contains malware, spam, or phishing attempts
  • Violates Facebook or Instagram Community Standards or Platform Policies

5. Platform Compliance

5.1

Meta Platform Terms

You agree to comply with Facebook Platform Terms and Instagram Platform Policy when using our service.

5.2

Community Standards

All content published through Sierra must comply with Facebook Community Standards and Instagram Community Guidelines.

5.3

No Automation Abuse

You agree not to use Sierra to circumvent rate limits, spam, or engage in any automated behavior that violates Meta's policies.

6. Prohibited Activities

You agree NOT to:

  • Attempt to reverse engineer, decompile, or disassemble our service
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use the service to send spam or unsolicited messages
  • Interfere with or disrupt the service or servers
  • Resell, sublicense, or commercially exploit the service without authorization
  • Scrape or collect data from our service using automated means

7. Service Availability

We strive to provide reliable service, but we do not guarantee uninterrupted availability. Our service depends on third-party platforms (Facebook, Instagram) that may experience downtime or API changes beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

8. Service Suspension & Termination

8.1

By You

You may stop using Sierra at any time. You can disconnect your accounts and request deletion of your data through our dashboard or by contacting us.

8.2

By Us

We may suspend or terminate your access if we detect: violations of these Terms, abuse of our service, security threats, or violations of Facebook/Instagram policies. We will provide notice when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • • Sierra is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
  • • We are not liable for any indirect, incidental, special, consequential, or punitive damages.
  • • We are not responsible for actions taken by Facebook or Instagram regarding your accounts.
  • • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
  • • We are not liable for any content you publish or its consequences.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sierra and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, your content, or your violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of the service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of Sierra shall be resolved through good-faith negotiation, and if necessary, through binding arbitration or in courts of competent jurisdiction.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Questions?

If you have any questions about these Terms of Service, please contact us:

Email: support@your-production-domain.com

Website: https://thinksierra.com

By using Sierra, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.